How IDG Care handles your personal information under UK GDPR and the Data Protection Act 2018.
This notice explains how IDG Care (“we”, “our”, “us”) collects, uses, shares and protects personal data. It applies to people we support, relatives/representatives, job applicants and website users.
Last updated: 5 November 2025
IDG Care
Suite F14A, Moulton Park Business Centre, Redhouse Road, Moulton Park, Northampton, NN3 6AQ
Phone: 0345 548 1010
Email: info@idgcare.com
We act as a Data Controller for the personal data described below.
You can contact us using the details above if you have questions about this notice or to exercise any of your data protection rights.
Identity and contact details, next-of-kin, assessments, support/care plans, risk and medical information (where necessary), visit notes, communications and feedback.
Contact details, relationship to the person we support, communications relevant to the service.
Contact details and messages submitted via forms; basic technical data (e.g., IP address) for security and diagnostics.
CV/application details, right-to-work, references, training, and pre-employment checks (including DBS where appropriate).
Business contact details, contracts, and communications needed for service delivery.
We only share data when necessary and appropriate, for example with:
We never sell your information to third parties.
We keep personal data only for as long as necessary for the purposes described in this notice and in line with applicable guidance or contractual/regulatory requirements. When data is no longer needed, we securely delete or anonymise it.
Where we use tools or service providers that process data outside the UK, we ensure appropriate safeguards are in place (for example, standard contractual clauses) to protect your information.
We use a combination of organisational and technical measures to protect personal data, including access controls, staff training, and encryption in transit where appropriate. We also monitor our systems and review our policies regularly.
Please keep your contact details up to date and tell us promptly if anything changes. If you have any concerns about data security, contact us using the details above.
Depending on circumstances, you may have the right to:
Request a copy of your data (Subject Access Request) and ask us to correct incomplete or inaccurate information.
Ask us to delete or restrict processing in certain situations (for example where data is no longer needed).
Object to certain processing (e.g. direct marketing) and request portability where applicable.
To exercise any of these rights, email info@idgcare.com. We may need to verify your identity before responding.
Our website may use minimal cookies for essential functionality, performance and security. Where non-essential cookies are used, we will ask for your consent. You can change your browser settings to block cookies, but some features may not work as intended.
When you submit a form, we process your details to respond to your request. These details may also be stored securely for audit and quality purposes.
If you apply for a job with us, we will process the information you provide to assess your suitability, conduct checks where appropriate (including right-to-work and DBS), and manage hiring. If you become an employee, your information will form part of your personnel file and be processed under separate HR policies.
Some data we process may relate to health or support needs. We handle this information with particular care and only where relevant to the service provided, in line with legal obligations and applicable guidance. Where safeguarding concerns arise, we may share information with appropriate authorities to protect individuals from harm.
If you have concerns about how we handle your data, please contact us first so we can try to resolve the issue:
Email: info@idgcare.com
Phone: 0345 548 1010
You can also contact the UK data protection authority (Information Commissioner’s Office) for advice or to make a complaint.
We may update this privacy notice from time to time. We will post any changes here and, where appropriate, notify you by other means.
We’re happy to help. Get in touch with our team for privacy or data protection queries.